At golfprox.store, we want you to be completely satisfied with your golfing equipment
purchase. If your order doesn't meet your expectations, our exchange policy is designed to
provide you with a quick and easy solution for all your golf gear needs.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your order.
- Condition: Equipment must be unused, in its original packaging, and include all
tags, manuals, and accessories.
- Request: Email us at support@golfprox.store or use the Contact Us form. Please include your order number and details
about the item you wish to exchange.
What Can Be Exchanged?
- Golf equipment and accessories that are defective, damaged, or shipped incorrectly.
- Unopened and unused products, such as clubs, balls, bags, gloves, and other gear
(following the above requirements).
Exchange Terms:
- Return shipping is FREE for items that are defective or shipped incorrectly.
For other exchanges, the customer is responsible for return shipping costs.
- We will send you a replacement item of your choice or provide store credit, whichever
you prefer.
- Products not in original condition or requests made after the 5-day window are not
eligible for exchange.
Non-Exchangeable Items:
- Used equipment, items damaged after delivery, or missing original parts/tags.
- Personalized, custom-fit golf products, opened golf balls or tees, or clearance/sale
items.
Need Help?
Our team is here to help you get the perfect fit for your golf game! If you have any
questions about our exchange policy, please contact us or email us
at
support@golfprox.store.
